It's More Than Just a Great Outfit, It's Feeling Fabulous From Within.

Returns & Exchanges

Exchanges

We currently do not accept exchanges at this time.  You can return your item to us for a refund, and then place a new order to get the item of your choice.

Return Instructions

We're bummed things didn't work out for you.  However, below you will find easy instructions to follow for returning your items:  

Please follow the instructions on the return form included in your package and return your items within 14 days of receipt to the address below. Include your order # on the outside of the package.

KMS Style Studio Returns
Order # _________
1949 Nordman St.

Lomita, CA 90717 

All returned items must be unworn, unwashed merchandise with the tags attached.  Items that do not meet these criteria or are non-returnable, will be denied.

Return Processing

Once we have received your package, your refund will be processed within 3 business days. You will be notified via email at the email address listed on your account when your order was placed.  Please note that your banking institution may require additional days to process and post this transaction to your account once they have received the information from us (typically 3-5 business days). Original shipping charges are non-refundable. 

Non-Returnable Items

The following items are non-returnable.  Credit will not be issued for the following:

  • All items purchased on sale
  • Hair accessories
  • Intimates, bodysuits or swimwear

EXCHANGE VIA PHONE

  1. Contact Customer Care
  2. Please reference your order number and item that you will be returning
  3. We will place a new order with free shipping for the item you need to be exchanged


EXCHANGE VIA WEBSITE

  1. Place a new order online
  2. Contact Customer Care
  3. Please reference your old and new order number
  4. Customer Care will waive the shipping fee on your new order